Guides for families
Plain-English information to help you understand your options and make decisions about care.
Arranging care after a hospital stay: a guide for families
What to ask before discharge, and how to make sure support is ready when your loved one gets home.
Read the guide →How home care is paid for in England
An overview of council-funded care, direct payments, NHS funding and paying privately.
Read the guide →Signs that a loved one may need help at home
Small changes that can suggest someone is finding daily life harder, and how to start the conversation.
Read the guide →What happens when you start home care
From the first phone call to the first visit: what to expect and what to ask.
Read the guide →How to choose a home care provider
How to check a provider's CQC rating and what to look for when comparing care agencies.
Read the guide →