Compliments and complaints
We want to hear when things go well, and when they don't.
If you are unhappy with any part of our service, please tell us. Raising a concern will never affect the care you receive, and it helps us improve.
How to raise a concern
- Speak to your carer or call the office on 01274 317189
- Email staff@povacare.co.uk
- Write to the Registered Manager, POVA Care Ltd, 58 Cliffe Road, Bradford, BD3 0LT
We will acknowledge your complaint, look into it fully, and tell you what we found and what we will do. Our full complaints policy is available on request.
If you are not satisfied with our response
You can ask the Local Government and Social Care Ombudsman to review your complaint. This applies whether your care is funded by the council or you pay for it yourself. If your care is funded by the NHS, you can contact the Parliamentary and Health Service Ombudsman.
The Care Quality Commission cannot investigate individual complaints, but it welcomes feedback about care services.
Compliments
If our team has done something well, we'd love to know so we can pass it on.