POVA CARE is a domiciliary care agency to provide home care services and support to vulnerable adults, allowing them to remain in the comfort and familiarity of their own home surroundings encouraging them to live independently. POVA care is committed to employing a highly skilled staff as this gives us the confidence and ability to meet the needs of our service users and enable us to provide them with high quality care. POVA Care are registered with the Care Quality Commission (CQC) to provide the regulated activity of Personal Care. CQC are the regulators for the health and social care sector.
The provision of high quality of care is at the heart of our philosophy of care. POVA Care places the rights and the wellbeing of the service users at the forefront of its philosophy. We believe that compassion and care for the vulnerable should form the basis of our practice. It is part of our philosophy to provide each service user with a quality service which is tailored to their individual needs and to encourage emotional and social wellbeing. We believe it is of vital importance that service users gain and maintain as much independence in their lives as possible and to feel in control of their own lives. We believe we can achieve this by developing positive relationships with our service users and by respecting their individuality and diversity. To say no to packages if we dont have the capacity for your needs, rather than taking you on board and later altering your visit times leaving you unhappy.
To empower the people who use our service to make informed choices, to remain as independent as possible allowing them to live happily in their community. To provide the highest possible quality care, ensuring the health and wellbeing of the people using our services is promoted and maintained. We will work in partnership with support service, local authorities and relatives to ensure that the best interests of the people using our services are met and that they are always treated with respect for their dignity and privacy. To ensure that the people who use our services are kept safe we will ensure that staff are subject to a recruitment process and that the appropriate checks and references are completed. To ensure that the people who use our service are supported and cared for by qualified and competent staff we will invest in staff training and personal development. We will provide an induction programme that follows the Care Certificate and provide on-going supervision and appraisals to demonstrate staff competency. To encourage improvements, comments and complaints procedure is in place to ensure that all comments, concerns and complaints are received, listened to and acted upon. Information will be provided in accessible formats. We will ensure that the people who use our services are listened to and complaints procedure in order to inform the planning, development and improvement of our service. To ensure that people who use our services equality, diversity and human rights are actively promoted, we will ensure that policies and procedures are in place and their implementation is monitored and reviewed. To ensure that the care provided is of the highest quality and meets legislative regulations.
You will find that getting together with a companion will leave you feeling revitalised and energised when you spend quality time with someone who understands you and is genuinely caring and wants to understand you.