OUR AIMS AND OBJECTIVES
To empower the people who use our service to make informed choices, to remain as independent as possible allowing them to live happily in their community. To provide the highest possible quality care, ensuring the health and wellbeing of the people using our services is promoted and maintained. We will work in partnership with support service, local authorities and relatives to ensure that the best interests of the people using our services are met and that they are always treated with respect for their dignity and privacy. To ensure that the people who use our services are kept safe we will ensure that staff are subject to a recruitment process and that the appropriate checks and references are completed. To ensure that the people who use our service are supported and cared for by qualified and competent staff we will invest in staff training and personal development. We will provide an induction programme that follows the Care Certificate and provide on-going supervision and appraisals to demonstrate staff competency. To encourage improvements, comments and complaints procedure is in place to ensure that all comments, concerns and complaints are received, listened to and acted upon. Information will be provided in accessible formats. We will ensure that the people who use our services are listened to and complaints procedure in order to inform the planning, development and improvement of our service. To ensure that people who use our services equality, diversity and human rights are actively promoted, we will ensure that policies and procedures are in place and their implementation is monitored and reviewed. To ensure that the care provided is of the highest quality and meets legislative regulations.